Terms & Conditions
Please read these T&C’s carefully prior to ordering any of our products and we advise you to take a copy of these T&C’s for future reference.
By ordering from the Plumb-it you agree to be bound by these T&C’s including the terms of any other referred to documents.
1 Definitions
1.1 In these Conditions (unless the context otherwise requires):
Conditions means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
Consumer means any natural person who is acting for purposes which are outside his trade, business or profession;
Contract means any contract for the sale and purchase of the Goods made between you and us;
Goods means the goods (or any instalment or part of them) to be suppliedby us to you pursuant to the Contract;
Return of Goods Policy means the policy detailed at Condition 12 that dealswith the return of Goods pursuant to the Contract by you to us;
We means The Plumbing Centre Ltd trading as ‘Plumb-it’ with company number 05298448 and a registered office at 16, Clifton Road, Huntingdon, Cambridgeshire PE29 7EJ and whose VAT registration number is GB 844 7362 09 and “us” and “our” shall be construed accordingly;
You means the Consumer that places an order with us and “your” shall be
construed accordingly.
1.2 The headings to the Conditions are intended for reference only and shall not affect their construction or interpretation.
1.3 References to any statute or statutory provision include a reference to that statutory provision as from time to time amended, extended or re-enacted.
2 Information about us
2.1 ‘Plumb-it’ is owned and operated by us and our contact details are:
(a) The Plumbing Centre Ltd, 16 Clifton Road, Huntingdon,
Cambridgeshire PE29 7EJ
(b) Email: sales@plumb-it.net;
(c) Contact Centre telephone number: 01480 450700.
3 Your Status
3.1 In placing an order with us, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you have the necessary permission and authority to enter into this Contract;
(c) In the case of certain restricted products, you are at least 18 years old;
4 Basis of the Sale
4.1 These Conditions and the terms of the Return of Goods Policy shall be
incorporated into each and every Contract made between us and you and shall apply to the Contract to the exclusion of any other terms or conditions put forward by you, whether oral or written (including any conditions you purport to apply) or which are implied by customs, practice or law.
4.2 All samples, statements, specifications, drawings, information, warranties,
conditions and particulars of weights, dimensions and performance issued by
us are approximate and for guidance purposes only and any reference to
them is not intended to form the basis of any Contract.
5 Orders
5.1 Once you have ordered the Goods you wish to purchase from the us you will select to have the Goods delivered or to reserve and collect the Goods from one of our branches. You are responsible for ensuring the accuracy of your order. Following an order being placed by you, we will send an e-mail an acknowledging that such order has been received. This e-mail does not constitute an acceptance of your order and all orders are subject to acceptance by us in accordance with conditions 5.2 (in the case of Goods for delivery) and 5.3 (in the case of Goods for collection) below. We reserve the right to reject an order for any reason. We strongly recommend that you do not book fitters ortradesmen until the Goods have actually been delivered and checked by you.
5.2 In the case of Goods for delivery, we will contact you to confirm a convenient delivery time and date. We are not able to process or deliver orderson UK Bank Holidays, Saturdays and Sundays and days designated for stock take. Acceptance of your order and completion of the Contract between you and uswill take place on dispatch to you of the Goods unless we have notified you that we do not accept your order or you have cancelled it (Please refer to the Returns and Refunds Condition below.) We cannot accept an order until payment is received in full for all products and any related delivery charges.
5.3 In the case of orders for collection by you, we will contact you, on thecontact telephone number you provided during the order process, when the Goods are available for collection. The Goods will be reserved for 14 (fourteen) working days from the date on which all Goods subject to the Contract become available for collection and if you have not collected the Goods by the expiry of this period we shall treat such order as cancelled. Collection of the Goods and receipt of payment in full will be deemed to be the point at which a Contract is entered into and becomes legally binding in the case of orders for collection.
5.4 All orders are subject to stock availability. If we are unable to supply any products that you have ordered, we will inform you as soon as possible. In the event that an out-of stock product is part of any order and we cannot contact you, we will send what Goods we have in stock, refunding the purchase price of any unavailable Goods where payment has already been made.
5.5 No variation or waiver of or addition to these conditions, whether written or oral, shall have effect unless and until authorised in writing by one of our managers.
5.6 Certain Goods are the subject of a legally prescribed age restriction. You are therefore required to confirm that you are over the age of 18.
You acknowledge and accept that we may carry out further checks to verify your age and proof of age may need to be provided to us upon collection of the Goods. We will notify you if your order contains any such Goods.
6 Delivery
6.1 We will deliver the Goods to the address specified for delivery by you in your order. It is important that this address is accurate.
6.2 We aim to provide you with an accurate date on which the Goods will be ready for collection or delivery (as applicable). All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver Goods within these time frames. We will let you know if we cannot deliver your products within 30 days of the date of your order and give you the opportunity to either wait for the Goods or cancel your order.
6.3 Where we become aware that the date for collection or delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date We will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the delivery date. Again we strongly recommend that you do not book fitters or tradesmen until the Goods have actually been delivered and checked by you.
6.4 When a delivery date has been arranged, you must ensure that someone is available at the address to accept the delivery. All deliveries must be received and signed for by a person over the age of 18.
6.5 We will always try to make one single delivery to you wherever possible to minimise any inconvenience. This means that when an order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. This is accept where you have specified that you will accept multiple deliveries during the order process on the Website. We reserve the right to deliver by way of instalments.
6.6 If we are unable to effect delivery on arrival at the delivery address for any reason, an additional charge for any return or subsequent visit will be made. Should no-one be available to take the redelivery we may cancel the order and refund the purchase price, excluding any delivery charges.
7 Loss or Damage to Goods
7.1 We request that you examine the Goods on delivery or on collection
(as the case may be).
7.2 All claims for damages or shortages must be made within 24 hours of the delivery
or collection.
7. 3 Where you wish to return Goods because they are damaged or defective, we request that you do so in accordance with our Return of Goods policy.
8 Price
8.1 The price of the Goods and our standard charges for delivery shall be the prices as confirmed by us in our email acknowledging that such order has been received. Such e-mail shall include any additional costs in respect of carriage, insurance, and/or storage (less any discount we allow). We will notify you where such charges apply before the Goods are supplied and give you the opportunity to either accept the additional charges or cancel your order.
8.2 Prices of Goods or delivery charges are liable to change at any time, but changes will not affect orders in relation to which we have already contacted you to confirm the dispatch of the Goods in accordance with condition 5.2.
8.3 While we will try to ensure that all prices in our literature or on our website are accurate, errors may occur or the price may change for reasons beyond our control. If we discover an error or need to increase the price of the Goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it.
8.4 If we are unable to contact you pursuant to Condition 8.3 above we will treat the order as cancelled or where you decide to cancel your order and have already paid for the Goods, we will give you a full refund.
8.5 The price of the Goods shall be inclusive of VAT.
8.6 Payment for all Goods shall be made by bank transfer, cash, credit or debit card at the time the order is placed in the case of orders for Goods to be delivered, or at the time of collection in the case of orders for Goods to be collected (as the case may be). If it is not possible to obtain the full payment for the Goods from the payment details, you provided then the Contract can be cancelled by us and any further deliveries may be suspended.
9 Risk and Property
9.1 Risk of damage to or loss of the Goods shall pass to you:
(a) where Goods are to be collected from our premises, from the time you collect the Goods from us; or
(b) where Goods are to be delivered to you, at the time we deliver them to your premises.
9.2 Notwithstanding delivery and the passing of responsibility for the Goods to you, the transfer of the ownership of the Goods shall not take place until we receive payment in full and cleared funds for all sums due and owing under the Contract. Until such time that we are in receipt of all sums due and owing, we shall remain the owner of the Goods.
9.3 Until such time as the Goods are paid for in full and cleared funds, you shall be responsible for taking reasonable care of the Goods. Where possible, you are required to store the Goods separately from all other goods in your possession in such a way that the Goods can be readily identified as still being ours. Where you fail to pay for the Goods in accordance with these Conditions, we shall be entitled to seek a court order to enter upon your premises or any other third party premises where the Goods are stored for the purpose of repossessing the Goods
10 Termination
10.1 The Contract or performance of all or any of the obligations under the Contract may be withheld, varied or suspended if any one (or more) of the following events occur:
(a) where the Goods are unable to be delivered or collected in accordance
(b) with the terms
(c) of the Contract;
(b) either party makes any voluntary arrangement, becomes bankrupt, insolvent or commits any other act of bankruptcy; or
(d) either party commits any breach of the Contract and has failed to remedy such
(e) breach (where capable of remedy) within 30 days of being notified by
(f) the other party of the existence of the breach.
10.2 If we are unable to supply you with the Goods you have ordered for any reason (beyond our control) and it is necessary to make alternative arrangements or offer you a substitute product, we will notify you and you will have the option to either accept the replacement product or cancel your order and receive a full refund.
11 Warranty and Liability
11.1 We warrant to you that any Goods purchased from us will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which goods of that kind are commonly supplied.
11.2 This warranty is given subject to the following conditions, and we shall be under no liability in respect of:
(a) any defect arising from fair wear and tear, willful damage, negligence, abnormal
(b) working conditions, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval;
(c) any attempt made by you or any third party to remedy a defect before the Goods in
(d) question have been returned to us for inspection (if so required).
11.3 We shall not be liable for any claim relating to any breach of warranty, express or implied, brought after the expiry of the period of twelve months from the date on which the Contract was made (or, in the case of Goods, after the expiry of such longer period (if any) as may be provided for by or on behalf of the manufacturer of those Goods).
11.4 Save for the remedies set out in our Returns and Refunds section (below) and to the extent permitted by law, we will not be liable, in contract, tort (including, without limitation negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Conditions for:
(a) Any economic losses (including without limitation loss of revenues, data profits, contract, business or anticipated savings);
(b) Any loss of goodwill or reputation;
(c) Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provision of any matter under the Conditions.
11.5 Notwithstanding the above, but subject to 11.6 below, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s).
11.6 Nothing in these Conditions shall limit or exclude either party's liability for:
(a) death or personal injury resulting from the negligence of either party, its employees or agents;
(b) fraud or fraudulent misrepresentation; and/or
(c) any matter in respect of which it would be unlawful for either party to restrict or exclude liability 11.7 The provisions of this Condition 11 shall survive termination of the Contract.
12 Returns and Refunds
This Condition 12 does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.
12.1 You may cancel your order at any time provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the Goods by either:
(a) emailing sales@plumb-it.net; or
(b) telephoning 01480 450700.
12.2 If you have received the Goods before you cancel your order you must send the Goods back to the address supplied by us at your own cost and risk. You should obtain proof of postage.
12.3 Orders placed for goods made to customer's specifications or clearly personalised or non-stocked goods specifically ordered at the customer’s request (“Special Order Goods”) cannot be cancelled. We will contact you to let you know whether your order contains any such items. Certain suppliers may consider taking back ‘Special Order Goods’ but at a chargeable restocking cost on these occasions you are liable for these charges.
12.4 You may return Goods for any reason within 30 days from the date of delivery / collection provided that the following conditions are satisfied:
(a) Goods will only be accepted if you have taken reasonable care of them and they are unused;
(b) You return all the original packaging where possible to do so; and
(c) You supply the advice note accompanying the Goods or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).
(d) The Goods are NOT Special Orders as per 12.3 above.
12.5 Except where otherwise agreed, you are responsible for returning the Goods to us.
12.6 Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.
12.7 The Company cannot offer refunds or accept returns on the following (unless they are faulty):
(a) Special Order Goods;
(b) if sealed packages have been opened on goods (eg boiler printed circuit boards, certain showers etc);
and
(c) Goods that have been fitted;
12.8 In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within 30 days. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
12.9 If you return Goods to us:
(a) because you have cancelled the Contract between us within seven working days following the
date of delivery; or
(b) for any other reason (save where the Goods are faulty) within 7 days from the date
(c) of delivery or collection, we will process the refund due to you (including any
(d) applicable delivery charges) as soon as possible and, in any case, within 30 days.
(e) However, you will be responsible for the cost of returning the Goods to us.
12.10 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
13 Data Protection & GDPR
13.1 Plumb-it does not hand information held on to third parties. For the purposes of Data Protection and GDPR Compliance the person with overall responsibility for the processing of personal information (Data Subject) is the Data Controller. Plumb-it’s Data Controller is the Managing Director. Plumb-it is registered with Information Commissioners Office registration number ZA2163733.
The purpose of this letter is to give a clear understanding to all Trade Account holders of all personal details, data, documents and recordings held and their rights under the new GDPR legislation.
13.2 The personal information that Plumb-it holds about you can be any or all the following….
Full Name
Postal Address / Company Address
Home / Business Telephone Number
Mobile Telephone Number (s)
Email Address (s)
Bank / Building Society Details
Limited Company Registration Details
Details of other persons connected with your business ie accounts dept
Documents copies that may be held are;
Credit account references
Court documents relating to debt recovery
13.3 Access to this personal information in blue is available to employees of Plumb-it for means of communication and is seen on Sales Orders, Delivery Notes, Invoices and Statements.
13.4 Access to some or all this information is only available to financial administrators, managers and the Data Controller.
13.5 Personal information can be accessed, amended, corrected or deleted at any time by contacting the Data Controller email data.controller@plumb-it.net. Access by a person listed as being a person connected with a business to any personal information held should be made by email to data.controller@plumb-it.net
13.6 CCTV Security Cameras
The company already operates a Close Circuit Television Camera system (CCTV) within the companies premises of 16 Clifton Road Huntingdon PE29 7EJ This complies with current Data Protection and Information Commissioners Office (ICO) registration. CCTV coverage is currently used only for the Security of the company’s premises, products and the Health & Safety of the staff and customers both inside and on the companies premises outside.
Current monitoring comprises of cameras covering
Entrance Doors and Warehouse Doors
General Shop and Warehouse Areas
Front and Rear of premises
CCTV footage is recorded and stored onsite for a thirty-day period after which the data stored is automatically recorded over. The recordings are stored securely in lockable cabinets and the software is user name and password protected. Access to these recordings is controlled by the Data Controller only. Live visual coverage is available to the management and supervisory staff. Any person has the right to request a copy of any CCTV footage in which they are in focus and / or clearly identifiable by putting that request in writing to the Data Controller.
13.7 Company telephones recording
The company has recording and storage software on all its main telephone lines The purpose of these recordings is the clarity and recovery of information that may be essential for the monitoring of employee’s, customers and suppliers. Recordings are kept for a 12-month period and are then automatically deleted.
Access to these recordings is controlled by the Data Controller only.
Recording software is username and password protected.
Any person has the right to request a copy of any telephone call to or from the company main telephone lines in which they are clearly identifiable by putting that request in writing to the Data Controller.
14 General
14.1 Neither party shall be liable to the other or deemed to be in breach of the Contract by reason of any delay or failure to perform any of their obligations if the delay or failure to act is due wholly or in part to a cause beyond that party’s reasonable control.
14.2 A person who is not a party to the Contract shall not have any rights under or in connection with it.
14.3 These Conditions shall not create any agency or partnership between us and you or any third party.
14.4 We may assign, license or sub-contract all or any part of its rights orobligations under a Contract. This Contract is personal to you and you
may not assign, license or sub-contract all or any of its rights or obligations under these Conditions without our prior written consent.
14.5 Where we do not take action against you for any breach of the Contract, we shall not be prevented from taking action against you in respect of that or any subsequent breach of the same or any other provision.
14.6 Where any competent authority deems any Condition to be invalid or unenforceable in whole or in part, then the offending part shall be
removed and the validity of the remainder of the Condition shall not be affected.
14.7 We reserve the right to monitor and record telephone calls our staff receives and make in order to monitor staff performance and ensure the highest service possible to our customers.
14.8 We reserve the right to make changes to these terms and conditions in the future.
Company Registration Number 05298448, The Plumbing Centre Ltd registered office 16, Clifton Road Huntingdon Cambridgeshire PE29 7EJ. VAT GB 844 7362 09
