Delivery & Returns

Delivery

We offer a free delivery service on most orders over £100 (Monday to Friday).

Plumb-it is currently on 1-2 working day delivery service for all parcels being sent providing the items are in stock. 95% of our parcels which are ordered by 2pm are dispatched via courier for delivery the following working day. Certain outlying areas may take longer to arrive due to courier restrictions/timescales.

Standard orders under £100 will incur a postage & packaging charge of £5.00 for delivery within our UK Mainland delivery areas.  

As we use 3rd party delivery agents, Plumb-it is unable to guarantee that all deliveries will be the next working day. Plumb-it will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising.

Returns

12 Returns and Refunds

This Condition 12 does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.
12.1 You may cancel your order at any time provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the Goods by either:
(a) emailing estore@plumb-it.co.uk; or
(b) telephoning 01480 274994.
12.2 If you have received the Goods before you cancel your order you must send the Goods back to the address supplied by us at your own cost and risk. You should obtain proof of postage.
12.3 Orders placed for goods made to customer's specifications or clearly personalised or non-stocked goods specifically ordered at the customer’s request (“Special Order Goods”) cannot be cancelled. We will contact you to let you know whether your order contains any such items. Certain suppliers may consider taking back ‘Special Order Goods’ but at a chargeable restocking cost on these occasions you are liable for these charges.
12.4 You may return Goods for any reason within 30 days from the date of delivery / collection provided that the following conditions are satisfied:
(a) Goods will only be accepted if you have taken reasonable care of them and they are unused;
(b) You return all the original packaging where possible to do so; and
(c) You supply the advice note accompanying the Goods or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).
(d) The Goods are NOT Special Orders as per 12.3 above.
12.5 Except where otherwise agreed, you are responsible for returning the Goods to us.
12.6 Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.
12.7 The Company cannot offer refunds or accept returns on the following (unless they are faulty):
(a) Special Order Goods;
(b) if sealed packages have been opened on goods (eg boiler printed circuit boards, certain showers etc);
and
(c) Goods that have been fitted;
12.8 In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within 30 days. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
12.9 If you return Goods to us:
(a) because you have cancelled the Contract between us within seven working days following the
date of delivery; or
(b) for any other reason (save where the Goods are faulty) within 7 days from the date
(c) of delivery or collection, we will process the refund due to you (including any
(d) applicable delivery charges) as soon as possible and, in any case, within 30 days.
(e) However, you will be responsible for the cost of returning the Goods to us.
12.10 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.